1. Introduction
Crime Control Security and Facility Management Services (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, and your choices. It applies to visitors of this website and to clients who use our security and facility management services, where we act as a data controller under applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 (GDPR) as applied in Ireland.
By using our website or contacting us, you acknowledge this policy. If you do not agree, please do not use our services or submit personal data through our site.
2. Who we are
The data controller responsible for personal data processed in connection with this website and our services is Crime Control Security and Facility Management Services. For privacy-related requests, contact us using the details in section 12 below.
3. Information we collect
3.1 Information you provide
We may collect:
- Name, phone number, email address and postal address;
- Details about your premises, security requirements, quotes and contracts;
- Messages you send via contact forms, email or phone;
- Information relating to employment or subcontractor applications where applicable.
3.2 Information collected automatically
When you visit our website, we may automatically collect technical data such as IP address, browser type, device type, general location (country/region), pages viewed and referring URLs. This may involve cookies and similar technologies as described in section 7.
3.3 Service-related information
Where we provide guarding, patrols, alarm response, key holding, CCTV or access control services, we may process operational data such as incident reports, patrol logs, access records and CCTV footage where permitted by law and our contract with you.
4. How we use your information
We use personal data to:
- Respond to enquiries, provide quotes and deliver security and facility management services;
- Communicate with you about contracts, incidents, patrols and operational matters;
- Operate, secure and improve our website;
- Meet licensing, vetting and regulatory requirements relevant to security services;
- Comply with legal and regulatory obligations;
- Protect our legitimate interests (for example fraud prevention, quality assurance and training), where permitted by law.
5. Legal bases (GDPR)
Where GDPR applies, we rely on one or more of the following:
- Performance of a contract or steps taken at your request before a contract;
- Legitimate interests that are not overridden by your rights (for example running our business and securing our systems);
- Compliance with a legal obligation;
- Consent, where we ask for it (for example certain non-essential cookies or marketing, if offered).
6. Sharing and international transfers
We do not sell your personal data. We may share information with:
- Service providers who assist us (for example hosting, email delivery, IT support), subject to appropriate safeguards;
- Professional advisers where required;
- An Garda Síochána or other authorities when required by law or in connection with a genuine security incident.
If data is transferred outside the European Economic Area, we ensure appropriate safeguards (such as standard contractual clauses) where required.
7. Cookies
Our website may use cookies and similar technologies to remember preferences, measure traffic and improve performance. You can control cookies through your browser settings. Essential cookies may be required for the site to function.
8. Retention
We keep personal data only as long as necessary for the purposes above, including legal, accounting, licensing and reporting requirements. Retention periods vary depending on the nature of the data and our relationship with you.
9. Your rights
Depending on applicable law, you may have the right to access, rectify, erase, restrict or object to certain processing, and to data portability. You may withdraw consent where processing is consent-based. You may lodge a complaint with the Data Protection Commission in Ireland (www.dataprotection.ie).
10. Security
We implement appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we strive to follow good practice but cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website after changes constitutes acceptance of the updated policy where permitted by law.
12. Contact us
For privacy questions or to exercise your rights, contact us:
- Email: info@crimecontrol.ie
- You may also use our contact page. Contact us
See also: Terms and Conditions.